Privacy Policy

1. Introduction

Dealernet Inc. ("DealernetX," "we," "our," or "us") operates the DealernetX platform and related services (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our Services, and your choices about the collection and use of your information.

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, do not use our Services.

2. Information We Collect

2.1 Information You Provide to Us

• Account Information: When you create an account, we collect your name, email address, username, password, and contact information.
• Profile Information: You may provide additional information for your profile, including business name, address, and phone number.
• Identity Verification: For Above Standard and Elite membership tiers, we collect government-issued identification documents to verify your identity.
• Payment Information: While we don't process payments directly, we may collect banking information for our EFT credit system.
• Transaction Data: Details about your buying and selling activities, including items traded, prices, quantities, and transaction history.
• Communications: Messages you send through our platform, support requests, and any other communications with us or other users.

2.2 Information We Collect Automatically

• Usage Data: Information about how you interact with our Services, including pages visited, features used, and actions taken.
• Device Information: Information about your device, including IP address, browser type, operating system, and device identifiers.
• Location Data: General location information based on your IP address.
• Performance Metrics: Data about your trading performance, including response times, acceptance rates, and fulfillment metrics.

2.3 Information from Third Parties

• Payment Processors: Transaction confirmations from payment services you use.
• Identity Verification Services: Results from third-party identity verification providers.
• Social Media: If you connect your social media accounts, we may receive information from those platforms.

3. How We Use Your Information

We use the information we collect to:

• Provide and Improve Services: Operate the marketplace, process transactions, and improve platform features.
• Account Management: Create and manage your account, verify your identity, and provide customer support.
• Communications: Send transaction updates, service announcements, marketing communications (with your consent), and respond to inquiries.
• Safety and Security: Detect and prevent fraud, enforce our Terms of Service, and protect users and the platform.
• Performance Tracking: Calculate and display member performance metrics and ratings.
• Legal Compliance: Comply with legal obligations and respond to legal requests.
• Analytics: Understand usage patterns and improve user experience.
• Marketing: With your consent, send promotional materials and special offers.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following circumstances:

• With Other Users: Your username, ratings, performance metrics, and transaction history are visible to other members. Contact information is shared only when you engage in a transaction.
• Service Providers: We share information with third-party service providers who assist us in operating our platform.
• Payment Processors: When you choose a payment method, you share information directly with that payment processor.
• Legal Requirements: We may disclose information if required by law, court order, or government request.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Protection of Rights: We may disclose information to protect our rights, property, or safety.
• Aggregated Information: We may share aggregated, non-personally identifiable information publicly or with partners.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication requirements
• Employee training on data protection
• Secure data centers and hosting infrastructure

6. Your Rights and Choices

6.1 Access and Update

You can access and update your account information through your profile settings. You may also request a copy of the personal information we hold about you.

6.2 Data Deletion

You can request deletion of your account and personal information. Note that we may retain certain information as required by law or for legitimate business purposes.

6.3 Marketing Communications

You can opt-out of marketing emails by clicking the "unsubscribe" link or contacting us directly.

6.4 California Privacy Rights (CCPA)

California residents have additional rights including:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to equal service and non-discrimination

6.5 European Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Service and hold certain information.

7.1 Types of Cookies We Use

• Essential Cookies: Required for the operation of our Services, including user authentication and security.
• Functional Cookies: Remember your preferences and personalize your experience.
• Analytics Cookies: Help us understand how users interact with our Services.
• Advertising Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

7.2 Managing Cookies

Most browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our Services.

8. Third-Party Services

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. When you use third-party payment processors, your information is governed by their privacy policies:

• PayPal: PayPal Privacy Policy
• Stripe: Stripe Privacy Policy
• Venmo: Venmo Privacy Policy
• Zelle: Zelle Privacy Policy

9. Children's Privacy

Our Services are not intended for users under 18 years of age. We do not knowingly collect personal information from children under 18. If you become aware that a child has provided us with personal information, please contact us immediately.

10. International Data Transfers

Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ. By using our Services, you consent to such transfers.

For European users, we ensure appropriate safeguards are in place for international data transfers in compliance with GDPR requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For material changes, we will provide additional notice via email or through the Services.

12. Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

For GDPR inquiries, EU residents may contact our EU Representative at: admin@dealernetx.com