Late Payments
All payment for DealernetX.com transactions must be sent and received electronically within 1 business day of offer acceptance, unless the buyer is Elite Certified (GOLD STAR), then the payment must be received within 2 business days of delivery. Sellers must never ship product to a non-elite certified member without payment upfront for the overall safety of the entire Dealernet community. If a seller does ship upfront to a non-elite member, the option to file an assist report will be automatically forfeited as Dealernet will not be able to help with any transaction issue.
Sellers must adhere to the following policies if a payment is late. Failure to follow to the terms outlined below will result in the seller forfeiting their option to file an Admin Assist report and be liable for potential fees/penalties. This includes but is not limited to sending product prior to receipt of payment or not filing an assist report within 14 days from the original offer date. Sellers are encouraged to file assist reports as soon as permissible, rather than wait 14 days to file so that Dealernet can help to get any such issue resolved quickly.
- If payment is not received within 1 business day of the offer acceptance date, the seller must first message the buyer through the offer chatbox for payment reminder and be sure to include all accepted forms of payment including uploading any Bank Wire information if needed. By messaging through the site chatbox, there is proper documentation that steps were taken to resolve the issue.
- If no response or update is provided by the buyer within 24 hours of initial reminder, then an assist report can be filed using the link provided on the offer details page.
- Dealernet will immediately reach out to the buyer regarding payment status requiring the buyer to respond with a payment status update prior to member being able to access the marketplace.
- If buyer does not resolve the issue satisfactorily within 24 hours from when the assist report was filed, the situation will be escalated to a buyer default at which time Dealernet will review seller's request to void the deal and possibly impose cancellation fees to be owed by the party in default (unresponsive party). Seller must await Dealernet approval before any request to void a transaction can be finalized. If seller attempts to void/cancel the transaction prior to approval by Dealernet, seller will be subject to a 3% default penalty regardless if payment is received at all as seller must hold product for buyer until such time as the void request has been approved by Dealernet.
For additional information please view our FAQ on transaction issues with orders or contact the help desk.