Rules for all active Dealernet vendor level members - updated February 21, 2025
In order to maintain good standing on Dealernet, members must act professionally at all times.
Members should maintain standard or higher metric scores for elite (gold star) and above standard (blue star) status to ensure a good experience for trading partners.
| Rates based on previous 6 month period | Elite (GOLD STAR) | Above Standard (BLUE STAR) |
| Offer Acceptance Rate | minimum 90% | minimum 75% |
| Offer Expiration Rate | maximum 2% | maximum 4% |
| Average Response Time | maximum 12 hours | maximum 24 hours |
| Transaction Rating | minimum 98% | minimum 90% |
| Valid Tracking # rate | minimum 95%* | minimum 90%* |
| ID Verified | required | optional |
| Dealernet EFT accepted | required | optional |
| Active membership term | minimum 12 months | minimum 6 months |
| Activity | minimum 20/month or 1000 lifetime and 10/month | minimum 6/month |
| Offer Cancellation Rate | maximum 20%* | maximum 25%* |
*New metrics will be enforced as of July 1, 2025
In addition, members may not receive more than 1 site policy violation for late payment/shipment in a 30 day period or have any open transaction disputes for more than 3 days without resolution to maintain above standard level account status.
Metric scores are displayed and updated in real time on each member's profile page. It is imperative that all members respond to emails and offers in a timely manner and also maintain their listings on the marketplace at all times.
If you receive a notification that your metric scores are not meeting expectations, your account will be placed under review. Any member that does not maintain their metrics at or above the stated standard levels will automatically have their account marked at below standard level at which time they will incur a 1% transaction fee surcharge for a minimum period of 30 days or until all of their metric scores are brought to standard levels. If a member remains below standard for 90+ consecutive days, their account will also be under review for cancellation.
Accounts which do not meet the elite or above standard metric scores will have additional requirements on their account:
- Respond to all pending offers and messages before accessing marketplace
- Log into site daily to make sure listings are refreshed on marketplace
(member will not be eligible for above standard status for minimum 30 days. Once metric scores are at or above standard level, member can request an account review)
Rules for Transaction Completion
Any members either initiating or engaging in activity that seeks to take any transaction off site or outside of the make offer/counteroffer process will not be tolerated.
This includes the following type of correspondence through direct messaging in offer chatbox:
- Making a direct offer to a member and then including text offering a different price or QTY than what the member had listed on the marketplace (counteroffer).
- Soliciting to buy/sell any additional products or QTY in the message area of an email or an accepted offer message
- Excessive offer cancellations or any other suspicious activity that is deemed as misuse of the Dealernet site
- Threats or unprofessional behavior by members toward another member through Dealernet messages or phone/text.
- Contacting members directly via text, phone or email regarding their listings on the Dealernet marketplace
Accounts will be reviewed periodically, and members are also instructed to notify our Help Desk if they have any issues with other members regarding site policy infractions that could negatively impact or otherwise detract from the overall site experience for all users.
Any account performing below the stated expectations or engaging in any activity deemed as detrimental to the site will potentially lose account privileges as determined solely at the discretion of Dealernet management.